Seven Energy ( recruitment agencies in bahrain) is proudly operating under the leadership and vision of Promoseven Holdings. Apart from the various services offered by us, we, we make sure that we take care of our recruits from the on-boarding to the off-boarding at a company. Seven Energy is known to be one of the top recruitment and job placement companies in Bahrain, providing skilled and unskilled resources to Fortune500 companies, SMEs, and growing startups since 2021. Call Center Manager Responsibilities: Hiring, training, coaching, and leading call center representatives as they provide support for customers. Experience with coaching, training, and motivating employees is required.At least years of working in customer service, a supervisory role, or in a call center is required.Excellent negotiation and problem-solving skills.Familiarity with quality assurance and data analysis software OPERATIONS MANAGER JOB DESCRIPTION Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.Organizational skills and attention to detail.Strong verbal and written communication skills.Ability to remain calm and respectful under pressure.Tech-savvy with knowledge of relevant computer programs and telephone equipment.Creates targets and goals for improvement.Ĭall Center Supervisor Qualifications and Skills: Job Description Manage large team 100-200 headcount at least Adept in contact center operations/delivery management Manages client KPIs and metrics e.g.Prepares monthly and annual performance reports.Assist in hiring and onboarding new employees.Keep track of employee attendance, and make sure work procedures are complied with.Maintain consistent professional improvement through company-provided workshops, tracking call center trends, and active participation in team projects. Call center managers hire, train, prepare, and motivate their staff members to provide excellent service to customers.Call for repairs and troubleshooting as needed. Oversee system maintenance and upgrade implementation.Summarize, collect and analyze call center trends and data for regular performance reports.Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance, and scheduling expenses.Provides product/service information by answering questions and offering assistance.We are a top 10 global investment bank with a large, high-performing team. Improves quality of results by recommending changes. Call center operations manager job description.Assists with taking agents’ calls if they can’t handle the workload.Measures KPIs like inbound calls, call waiting, and call abandonment. Skillset management of agents as instructed by operations leadership or management including availability of agent to queue vs. 23 open jobs for Workforce management call center manager. Motivates and supports agents through feedback and communication. Get the right Workforce management call center manager job with company ratings & salaries.Manages and oversees a team of call center agents.
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